How refunds, returns, and exchanges work at Zelvomart.
Last updated: August 2026
We stand behind every order. If your product arrives damaged, incorrect, or different from what you ordered, we will refund, replace, or exchange it.
To claim a refund or return, you must record a continuous video while opening your package — starting before you open it and continuing until the product is fully unwrapped. This video protects you as much as it protects us; it’s the fastest way for us to confirm a genuine issue and resolve it fairly. Without this video, we may not be able to process a refund or return, so please make it a habit with every order.
We offer a refund, replacement, or exchange if the product arrives damaged, you receive the wrong item, or the product is defective. This must be reported within 7 days of delivery.
We’re unable to offer a refund or exchange for change-of-mind requests once a product has been delivered, or for claims made without the required unboxing video.
Message us on WhatsApp at +92 300 2026711 within 7 days of delivery, along with your order details and your unboxing video. Our team will review your request and confirm the next steps.
Once your return is approved, refunds are processed within a reasonable timeframe depending on how the refund is being returned to you.
Questions about a return or refund? Message us on WhatsApp at +92 300 2026711 or email support@zelvomart.com.
