From our stock to your doorstep
Track your Zelvomart order.
Enter your order number and mobile number to see where your parcel is, from confirmation to your doorstep.
- Checked before dispatch
- Delivered by PostEx
- 2–7 working days
A real person is always a message away.
Your parcel, a little closer
Find your parcel.
Use the details from your order confirmation.
These details help us find the right order.
Can't find your order number?We can help
From click to doorstep
What each stage means.
A simple guide to your parcel’s journey.
- 01
Order received
Your order is recorded.
- 02
Confirmed
We confirm the details with you on a call or WhatsApp.
- 03
Packed
Checked and packed with care, then booked with PostEx.
- 04
In transit
On its way with our courier.
- 05
Delivered
At your door.
Here for the little questions, too
Need a hand?
Can’t find an order, or need a delivery update? Let’s talk.
A little help before you track
Clear answers.
Easy next steps.
Check the basics here, or ask our team for a little guidance.
Visit customer care Delivery questions?Read our delivery guideIn the confirmation message we send after you order, and on the thank-you page. It starts with ZM-. If you can’t find it, message us on WhatsApp with the mobile number you used at checkout.
Make sure the order number is typed exactly and the mobile number is the one used at checkout. Still no match? Message us and we’ll check it for you.
Usually 2–7 working days depending on your city. Once it is booked with PostEx, the courier link shows the latest update.
Status updates when our team confirms, packs or books your order, and when the courier scans the parcel. If nothing has changed in 2 working days, message us.
Yes, before dispatch. Message us on WhatsApp with your order number and the new address.